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Hours of Operation Walk-in Hours: Monday - Friday 7am - 9pm Sat & Sun 8am - 8pm By Appt. Only: Sunday - Thursday 9pm - 7am Fri & Sat 8pm - 8am Staffed 24 hours Locations Upper East Side 1535 First Ave. (212) 419-2500 Upper West Side 469 Columbus Ave. (212) 419-2500 Riverside Boulevard 160 Riverside Blvd. (212) 419-2500 Murray Hill 701 Second Ave. (212) 419-2500 Greenwich Village 41 West 13th St. (212) 419-2500 Tribeca 102 Franklin St. (212) 419-2500 |
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At Biscuits & Bath we strive to provide the best possible experience for your dog in order to ensure his or her happiness. We strongly believe in health, wellness and happiness when it comes to your dog. To that end, all of our care is under the supervision of our in-house veterinary team. Our philosophy is to combine a variety of total wellness activities to provide a comprehensive lifestyle including:
At Biscuits & Bath, our hope is to work closely with you and your dog to create a tailored wellness plan that focuses on the long-term wellbeing of your dog. This is what we call Total Wellness. Rather than merely offering services such as day care and dog walking, we are focused on creating and delivering to your dog a tailored lifestyle plan that focuses on the five key areas of Total Wellness: Exercise, Health, Behavior, Nutrition, and Grooming Maintenance. By creating a comprehensive wellness program, Biscuits & Bath can help your dog achieve optimum health and happiness and help you to strengthen the bond between you and your dog! Requirements for Using Our Services In order to utilize our services, every customer must complete a customer and dog profile and read and sign our waiver. In addition, each dog must remain current with all vaccinations and wear an identification tag at all times. We also require that dogs are suitable for our unique environment including being safe with other dogs and our staff. We require these things of all dogs so that we can provide them with the best experience possible and so that you can know that we are doing all that we can to ensure the health and safety of your dog and our staff in the context of our cage-free and off-leash environment. For more information, please consult our Customer Handbook or ask us any questions you might have. Vaccinations Required The health of the dogs in our care is our number one priority. To that end, we require that all dogs using any Biscuits & Bath service be current on the following vaccinations: Please note that for puppies this means that your puppy must be up to date with their current series based on their age. We keep records of your dog's vaccination expiration dates and can help you keep your dog current with his or her vaccinations. Our veterinary team would be happy to administer your dog's vaccinations while in house, or we can coordinate an appointment with your veterinarian. Sick Dogs All dogs using our services must be healthy as we care for a large number of animals. We will not admit any dog that we believe, at our sole discretion, to be a risk to the other animals in our care. It is your responsibility as a parent to notify us of any health related issues affecting your dog so that we can make an informed determination about how to best care for your dog. Customers that do not inform us in a timely manner of any health issues, knowingly bring their dog to us while he or she is sick, or do not make all efforts possible to remove their dog from our facility once determined to be a risk by us will be subject to a surcharge of $500. In addition, at our discretion, those customers may not be allowed to use our services again and in that case will forfeit any unused portion of their membership without a refund. Injuries While we make every effort to ensure that each dog in our care is as safe as possible, injuries can occur. If your dog is injured while in our care for any reason, and requires outside medical attention that our veterinarian cannot provide on-site, we will take your dog to one of the emergency hospitals in New York City (The Animal Medical Center, Fifth Avenue Veterinary Hospital, or New York Veterinary Specialists). These hospitals specialize in emergency and critical care and have state-of-the-art equipment. Our first priority will always be the care of your dog and therefore getting them to a top hospital quickly will be our first step. If your pet, while under Biscuits & Bath's care or supervision, bites another dog on the Biscuits & Bath's premises or under Biscuits & Bath's care or supervision, and such bite results in an injury that requires veterinary care, Biscuits & Bath will contact the owner of the bitten dog and upon written request of the bitten dog's owner, Biscuits & Bath will promptly divulge in writing (1) the name of your pet, (2) your name and contact information, (3) and any medical information necessary for the health and safety of the bitten pet. Under all circumstances, the health of your dog is our first priority and we will make every effort possible to make sure he or she is safe and receives the proper care. PLEASE BE ADVISED THAT ALL DOGS AT BISCUITS & BATH PLAY AT THEIR OWN RISK! Holidays While we are open 365 days per year to care for your dog, please note that Biscuits & Bath observes the following bank holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve Day, Christmas Day, New Year’s Eve DayIn order to remain open to care for your dog on these holidays, a charge of $20 per dog exists for each holiday, irrespective of which service you use. In addition, we have two extended holiday periods, which are the Friday to Sunday after Thanksgiving and December 26th to December 30th, during which a $10 per day charge is in effect. Please note that some of our services are not available on certain holidays – please call us for details. Customer Handbook Please consult our customer handbook to better understand our policies and rules. Please note that by using any of our services you acknowledge that you have read our customer handbook and agree to be bound by all of its terms, rules and conditions. This will help both you and Biscuits & Bath ensure that your dog has the best experience possible. Please call us at (212) 419-2500 if you have any questions.
© 2006 Biscuits & Bath. All rights reserved. |
